Privacy Policy

1. Information We Collect

When you use ChayaNetwork, we may collect the following information:

• Account information: Name, email address, and mobile number
• Payment information: Transaction reference numbers only — we do not store card or bank details
• Device information: IP address of your router or device for DNS setup purposes
• Usage information: Summary logs of which domains were blocked or allowed (not full browsing history)

2. How We Use Your Information

Your data is used solely for the following purposes:

• Creating and managing your account
• Activating and maintaining your DNS filtering service
• Verifying payments and managing your subscription
• Sending weekly reports and important service notifications
• Providing customer support
• Improving the quality of our service

3. Data Sharing

We do not sell, rent, or transfer your personal data to any third party. Data may only be shared in the following limited cases:

• Service providers: Payment gateways (bKash, Nagad, Rocket) and SMS/email delivery services — only the minimum information required
• Legal obligations: When required to comply with applicable laws in Bangladesh

4. DNS Logs & Privacy

ChayaNetwork is a DNS filtering service. We:

• Retain summary logs of which domains were blocked (for weekly reports)
• Do not store your complete browsing history or the content of any pages you visit
• Automatically delete DNS logs after a maximum of 30 days

5. Data Security

We protect your information using:

• SSL/TLS encryption on all data transfers
• Cloudflare's enterprise-grade security infrastructure
• Bcrypt password hashing
• Regular security audits

6. Cookies

We use only essential session cookies to keep you logged in. We do not use tracking, analytics, or advertising cookies.

7. Children's Privacy

ChayaNetwork is designed for family protection. Accounts may only be created by individuals aged 18 or older. Parents and guardians use the service to keep their children's devices safe online.

8. Your Rights

You have the right to:

• Request a copy of the data we hold about you
• Request correction of any inaccurate information
• Request deletion of your account and all associated data
• Unsubscribe from marketing emails at any time

9. Policy Changes

If we make changes to this Privacy Policy, we will notify you via email or in-app notification. For significant changes, we will provide at least 7 days' notice before the changes take effect.

10. Contact Us

For any privacy-related questions, please reach out:

• Email: [email protected]
• WhatsApp: via our support number