Refund Policy

1. 7-Day Money-Back Guarantee

If you are not satisfied with ChayaNetwork within 7 days of your purchase, we will issue a full refund. You do not need to provide a reason.

This guarantee applies to all plans:

• Monthly Plan (৳149)
• Annual Plan (৳1,500)
• Lifetime Plan

2. How to Request a Refund

To request a refund, contact us through any of the following:

• Email: [email protected]
• WhatsApp: message our support number

Please include the following in your request:

• Your registered email address or mobile number
• Date and amount of payment
• Transaction reference number (if available)
• The account or number where you'd like to receive the refund

3. Refund Processing Time

Once we receive your request:

• Verification: 1–2 business days
• Payment returned: 3–5 business days after approval

Refunds are sent via the same payment method used for the original purchase (bKash → bKash, Nagad → Nagad, etc.).

4. Non-Refundable Cases

• More than 7 days have passed since the original payment date
• The account was terminated due to a violation of our Terms of Service
• A refund has already been issued for the same account previously
• The plan was purchased under a special promotion (unless otherwise stated)

5. Partial Refunds

For Annual or Lifetime plans where an issue arises after the 7-day window, we will consider partial refunds or service credit extensions on a case-by-case basis. Please contact our support team to discuss your situation.

6. Service Outage Credits

If a technical issue on our end causes the service to be unavailable for more than 48 consecutive hours, affected customers will receive a proportional credit or refund for the downtime period.

7. Contact Us

For refund-related questions: [email protected]

We are committed to resolving every issue fairly and promptly.